Privacy Policy

Last updated 2026-07-15. This Privacy Policy explains how Tulum Unlocked ("we", "us", or "our") collects, uses, protects, and shares information when you visit tulumunlocked.com (the "Site"). We've written it in plain language because you deserve to understand what happens with your data. By using the Site, you agree to the practices described here.

Information we collect

We collect information in two ways: information you provide directly, and information collected automatically as you use the Site.

Information you provide directly. When you submit our contact or trip-planning form, we collect the information you choose to give us — typically your name, email address, the nature of your inquiry, your travel dates, and any message you write. You provide this voluntarily so we can respond to you.

Information collected automatically. Like most websites, we use standard web analytics that may automatically collect anonymized or aggregated technical data, such as the pages you visit, how long you stay, your approximate geographic region, your browser and device type, and the site or search that referred you. This helps us understand how the Site is used so we can improve it. It is not used to personally identify you.

How we use your information

We use the information you submit through our forms solely to respond to your request — for example, to provide the trip-planning help you asked for, to reply to a business inquiry, or to address a correction. We use automatically collected analytics data to understand traffic patterns, improve our content and Site experience, and identify and fix technical problems. We do not use your personal information to build advertising profiles, and we do not sell it.

How we share information

We do not sell your personal information to anyone. We share information only in limited circumstances: with trusted third-party service providers who help us operate the Site — including a form-processing service that delivers your form submissions to us, and an analytics provider that processes usage data on our behalf. These providers are permitted to use your information only to perform services for us. We may also disclose information if required to do so by law, or to protect our rights, safety, or property.

Affiliate links and cookies

The Site contains affiliate links. When you click one, the destination provider (such as a hotel booking platform or tour operator) may set a cookie to attribute any resulting booking to us, which is how we earn a commission at no extra cost to you. These attribution cookies are set and controlled by the third-party providers, not by us. We and our analytics providers may also use cookies and similar technologies to understand Site usage. You can control or disable cookies through your browser settings, though some features may not work as intended if you do. For more on how affiliate links work, see our affiliate disclosure.

Data retention

We keep the information you submit through our forms only as long as necessary to respond to your request and for a reasonable period afterward for our records, unless you ask us to delete it sooner. Automatically collected analytics data is retained in aggregated or anonymized form according to our analytics provider's standard retention periods.

Your rights and choices

Depending on where you live, you may have rights over your personal information, including the right to access the information we hold about you, to request its correction, to request its deletion, and to object to or restrict certain processing. To exercise any of these rights, email us at hello@tulumunlocked.com. We will respond to verified requests within a reasonable time and as required by applicable law. You can also opt out of analytics tracking using browser controls or common opt-out tools.

Data security

We take reasonable technical and organizational measures to protect the information you submit against loss, misuse, and unauthorized access. However, no method of transmitting or storing data over the internet is completely secure, and we cannot guarantee absolute security. You provide information to us at your own risk, though we work hard to keep it safe.

Children's privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-party websites

The Site links to third-party websites we do not control, including hotel booking platforms, tour operators, and other travel services. This Privacy Policy applies only to Tulum Unlocked. We are not responsible for the privacy practices of any third-party site, and we encourage you to read the privacy policy of any site you visit through our links.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make material changes, we will update the "last updated" date at the top of this page. Your continued use of the Site after changes take effect constitutes acceptance of the revised policy.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, email us at hello@tulumunlocked.com. We're happy to help.